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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Validation error when setting custom field
      I'm trying to update a custom field value via the API. I'm using a PUT request to /api/v2/tickets/<ticketID>.json ...

      Posted Dec 06, 2024 · Mark Ross

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      How to send a reply to a conversation in zendesk support ticket via API?
      Hei. I want to post a comment/reply to an ongoing conversation via API. I have the following put request: url:

      Posted Sep 11, 2023 · Batinas Andrei

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      Use custom user fields in trigger
      We can see that it's possible to use custom ticket fields in triggers via 
      {{ticket.ticket_field_replacewithcustomfi...

      Posted Jul 01, 2022 · Tracy

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      Slack Notifications for Updated and New Articles in Zendesk Guide
      We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. ...

      Posted Feb 28, 2025 · Cansel Demirci

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      API to create tickets in python
      Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zende...

      Posted Feb 20, 2025 · Michael Tan

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      How to Record Article Views in Zendesk Guide When Displaying Articles on an External Website?
      Current Situation: Our website calls the backend, which then uses Zenpy to retrieve article content from Zendesk. The re...

      Posted Feb 18, 2025 · jasonlu

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      Creating tickets in which agents can reply via SMS
      We have a piece of product infrastructure that nudges users when they have gone dark. There are some common patterns for...

      Posted Feb 04, 2025 · Greg Tracy

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      Request for pushing 'draft' updates to articles
      The Zendesk translation update endpoint allows for updating articles and automatically publishes the changes. However, i...

      Posted Feb 19, 2025 · Ali Avci

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      Using Zendesk Article API, how do I get the latest article draft, and not the published body?
      I have a published article with a more recent edited, unpublished draft. Using the Articles API, I can't seem to get the...

      Posted Sep 06, 2024 · Bienvenido David

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      How to Retrieve All Tickets in a Date Range from Zendesk API
      "I am looking for a way to obtain all tickets within a date range, from [start date] to [end date], but I see that the Z...

      Posted Feb 17, 2025 · Miguel Gonzalez Ubiera

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