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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Numeric fields in Automation conditions
      Hi Zendesk Team! Do you have in product roadmap a feature of usage numeric ticket fields in conditions of automations?

      Posted Nov 28, 2022 · Kirill Akimov

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      Feature update: Make it easier to restrict availability of custom statuses by form or group
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Mar 14, 2025 · mfg

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      Product Feedback - Capacity Rule Automation
      Hi Team, We would like to be able to have and use Capacity Rule Automations. Idea of these automations is the following:...

      Posted Mar 14, 2025 · Atanas

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      Feature update: Allow for tickets in a custom solved status to be excluded from default close automation
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Mar 14, 2025 · mfg

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      Renewal and Account Reps
      I am close to the end of my contract and need a sales person to contact me about renewal costs. All I want is what it wi...

      Posted Mar 04, 2025 · Amy Morell

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      OAuth token generated via "Client Credentials" flow is not working
      Hi, I was just testing the new OAuth Client Credentials flow out. I can successfully generate a token:

      Posted Mar 07, 2025 · CRM Integration System User

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      Zendesk deletes accounts without prior or post notification
      Our Zendesk also deleted our account with no prior notification. Moreover, they also did not notify us once the deletion...

      Posted Apr 28, 2023 · Direct Financial Planning

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      Concern Regarding the "Don't ask again for this computer for 30 days" Option
      Planned
      Dear Zendesk Team, I would like to raise a concern regarding the authentication feature in Zendesk that allows users to ...

      Posted Dec 27, 2024 · Vinicius Henrique da Silva

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      Export all end users phone numbers
      Answered

      Feature Request Summary:

      Exporting all end users phone numbers including primary and seconda...

      Posted May 25, 2022 · Jysk IT en del af Sagro I/S

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      Feature request - roles - configurable custom objects permissions
      It appears that the contributor and light agent roles permit view access to custom objects and are not configurable to b...

      Posted Oct 11, 2023 · mfg

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