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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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Hi, we are trying to personalize the image that pops-up when sharing a guide link, but we havnt been able to do so. We h...

Posted Feb 05, 2018 · Ana Bautista

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Does anyone know of a way (possibly thru custom coding) to change the order in which the promoted articles appea...

Posted Feb 22, 2018 · David Verhoff

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I'm running in circles for hours now with this Guide problem. I simply cannot remove a category from my Help Center.

Posted Jan 10, 2018 · Felipe Azevedo

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We are about to roll out Zendesk for our company, and we would like to replace 'requests' with 'tickets' on the 'My acti...

Posted Dec 04, 2017 · Josh Stewart

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How do I create a formatted list like the following? Please provide the source code.

Posted Dec 02, 2017 · Ntan

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Hi, When sharing our help center on facebook, the images available to attach to the link is only our logo, despite us ha...

Posted Nov 27, 2017 · Jørund Thomassen Gjesvik

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Hello, I have the following code in the homepage of my sandbox.
<!--Custom Cards--> <li class="blocks-item...

Posted Nov 20, 2017 · Vassilios Lourdas

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We have created some nicely formated and very basic HTML pages that we want to incorporate as part of our customer FAQ. ...

Posted Oct 25, 2017 · Juan Eusse

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I have set up our help center in the copenhagen theme, and I was wondering how I can add a link either to our company lo...

Posted Oct 16, 2017 · Jørund Thomassen Gjesvik

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I'm using the Copenhagen theme and love the "Articles in this Section" list that appears on the left sidebar. I'd like t...

Posted Oct 04, 2017 · Meghan Mahar

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