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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize image that appears when a Guide ink is shared to social media?
      Answered
      Hi, we are trying to personalize the image that pops-up when sharing a guide link, but we havnt been able to do so. We h...

      Posted Feb 05, 2018 · Ana Bautista

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      Promoted Articles - Changing the Order
      Answered
      Does anyone know of a way (possibly thru custom coding) to change the order in which the promoted articles appea...

      Posted Feb 22, 2018 · David Verhoff

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      2

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      [GUIDE] Remove categories
      Answered
      I'm running in circles for hours now with this Guide problem. I simply cannot remove a category from my Help Center.

      Posted Jan 10, 2018 · Felipe Azevedo

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      Customizing My Activities
      Answered
      We are about to roll out Zendesk for our company, and we would like to replace 'requests' with 'tickets' on the 'My acti...

      Posted Dec 04, 2017 · Josh Stewart

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      Source code for formatted list in Help Center
      Answered
      How do I create a formatted list like the following? Please provide the source code.

      Posted Dec 02, 2017 · Ntan

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      How to change which photos pop up when sharing help center on Facebook?
      Answered
      Hi, When sharing our help center on facebook, the images available to attach to the link is only our logo, despite us ha...

      Posted Nov 27, 2017 · Jørund Thomassen Gjesvik

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      Show different text and use different link according to the guide language
      Answered
      Hello, I have the following code in the homepage of my sandbox. 
      <!--Custom Cards--> <li class="blocks-item...

      Posted Nov 20, 2017 · Vassilios Lourdas

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      Guide reformats HTML code
      Answered
      We have created some nicely formated and very basic HTML pages that we want to incorporate as part of our customer FAQ. ...

      Posted Oct 25, 2017 · Juan Eusse

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      Linking to webpage from help center
      Answered
      I have set up our help center in the copenhagen theme, and I was wondering how I can add a link either to our company lo...

      Posted Oct 16, 2017 · Jørund Thomassen Gjesvik

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      Display section names on article page
      Answered
      I'm using the Copenhagen theme and love the "Articles in this Section" list that appears on the left sidebar. I'd like t...

      Posted Oct 04, 2017 · Meghan Mahar

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