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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Edit "Your request was successfully submitted" confirmation
      Answered
      After a customer submits a request you see a "Your request was successfully submitted" confirmation along the top of the...

      Posted Apr 30, 2018 · Darren Taylor

      52

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      Verifying with Google Search Console
      Answered
      Hi, How can I verify my knowledgebase site with Google Search Console (formally Webmaster Tools)?

      Posted Jul 25, 2018 · David A.

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      11

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      Add ability to insert Help Center article content into ticket comments
      Answered
      I like that we can insert links to our Help Center articles using the "Answer Suggestion" module. As an extension of tha...

      Posted Jul 09, 2018 · Annie Tessar

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      Including article title in a URL parameter
      Answered
      I'm trying to add to our Guide templates a link element that would use the article title included as a URL parameter. I'...

      Posted May 18, 2018 · Ggoodman

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      7

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      Adding text to header in Help Center
      Answered
      I need to add our phone number to the header to the right of "Submit a Request", but I do not know how to customize our ...

      Posted May 17, 2018 · Desiree Gregory

      8

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      Change the Search bar position and add the social media links to the footer
      Answered
      Hello, I'm trying to : 1. Move the search bar from the middle position to the upper left corner

      Posted May 17, 2018 · Karkka (Toby CS)

      5

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      Adding a slideshow to Guide articles
      Answered
      Is there any way to create a slideshow in Guide articles? We have some content that requires alot of photos, but it woul...

      Posted May 04, 2018 · Christen Bejar

      8

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      Sticky header menu
      Answered
      Hi there, We are relatively new to Zendesk and don't know all its functionality. We'd like to make the header menu stick...

      Posted Apr 05, 2018 · Lucas

      3

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      2

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      Copenhagen Theme, fill category with Image.
      Answered
      Hi there All. I've been trying ti fill my Copenhagen theme, category with an image. I've followed this link

      Posted Feb 26, 2018 · Jeffrey

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      Customize Heading Text
      Answered
      I have three headings in our Help Center that I would like to change. Two of them are on the article pages: Related arti...

      Posted Feb 23, 2018 · Sherri Anderson

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