Grant Mason SMC ZD

Working on 30 days to make the Monthly average is not accurate, because the number of working days in a month vary.

If you solve 1380 tickets a month. Your average will say 46 tickets a day, but if there are 23 working days in the month. The average number of solved tickets is 60 a day.

Can you advise how you can get accurate figures based on the varying number of working days in a month ?

Also there are some Public holidays to allow for too

 

Hi,

I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the table, the data disappears, but the lines of the table are still there.

How can you get rid of the table once it's in the ticket ?