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Arlene
Joined Apr 15, 2021
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Last activity Jun 01, 2023
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Latest activity by Arlene
Arlene commented,
This "verified/unverified email" change is causing my company issues. The Suspended folder is now catching all these "unverified" email tickets which is causing hundreds of emails not to be going to the correct inbox and customer inquires are being missed. It is troublesome to have to go into the suspended folder at least twice a day to sort through all the tickets for the valid and mislabeled ones over the true spam. Our settings are set for "everyone can submit a ticket" but to manually go through and verify tens of thousands of end-user addresses is just far too time-consuming. Is there any way around this? Support suggested white listing, but that seems too far of an overcorrection and even then, there are hundreds of different email domains to add in.
View comment · Posted Jun 01, 2023 · Arlene
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Arlene commented,
I'm trying to find a way to create new tickets that can then be shared with a shared with another Zendesk Support domain within our company. All the assistance I've been reading has to do with sharing established tickets that came from an end-user. Ex: If our visitor support team needs to send a ticket to our IT Zendesk team by creating a new ticket, how would this be addressed? All our testing hasn't proven successful. We can't use our own email (support@) as the requester, but the information doesn't need to be shared with any end user.
I hope this was a clear question.
View comment · Posted Jan 18, 2021 · Arlene
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