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Scott Riesebosch's Avatar

Scott Riesebosch

Joined Apr 15, 2021

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Last activity Oct 19, 2022

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Latest activity by Scott Riesebosch

Scott Riesebosch commented,

CommentSetting up Agent Workspace

We also got upgraded to this automatically and were not given any way to "opt out" of it or any kind of way to test it out and then roll back if it did not meet our needs. It appears the upgrade was automated, but rollback is a chore. The new agent workspace is not helpful. We didn't want it. Didn't ask for it. Given no way to say "no thanks". The only option given was to "migrate now" or be automatically migrated later.

Now, in order to restore the functionality we previously had we have to go through the hoops of deleting all the social media integrations, clear every single support ticket (which is difficult since they arrive on a continuous basis), then make the switch, then turn on and reconfigure all the social media integrations.

Extremely dissatisfied with this. I receive multiple emails per week from Zendesk competitors offering assistance in switching us over to their platforms. Since it appears I need to spend significant time trying sort out this mess I may take them up on it unless someone from Zendesk reaches out and reverts all these setting changes for us. I don't have time to figure out how to roll back the mess you created.

View comment · Posted Oct 19, 2022 · Scott Riesebosch

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