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Federico Olmus
Joined Apr 17, 2021
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Last activity Dec 18, 2022
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Latest activity by Federico Olmus
Federico Olmus commented,
CommentTicket basics
Hello Zendesk Community!
How can we limit the incidents that are proposed before linking a ticket to an incident? We only want to see incidents within the brand of the ticket. Any recommendations?
View comment · Posted Sep 16, 2022 · Federico Olmus
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Federico Olmus commented,
CommentFormatting and customizing your email
Here is a related article that might also be relevant: Setting up an unformatted email template
Thank you Aimee!
View comment · Posted Mar 26, 2021 · Federico Olmus
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