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Federico Olmus

Joined Apr 17, 2021

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Last activity Dec 18, 2022

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Latest activity by Federico Olmus

Federico Olmus commented,

CommentTicket basics

Hello Zendesk Community!

How can we limit the incidents that are proposed before linking a ticket to an incident? We only want to see incidents within the brand of the ticket. Any recommendations?

View comment · Posted Sep 16, 2022 · Federico Olmus

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Federico Olmus commented,

CommentFormatting and customizing your email

Here is a related article that might also be relevant: Setting up an unformatted email template

Thank you Aimee!

View comment · Posted Mar 26, 2021 · Federico Olmus

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