Cas.D

1. Support
2. ...
3. Agent guide for Support
4. Using side conversation child tickets

Looking at the API documentation for Side Conversations, there is no mention of copying fields to child tickets. Is this feature available in the API?

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• Cas.D
• Created July 04, 2022 10:47
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

any idea how to access the script from a template?

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• Cas.D
• Created August 30, 2021 11:19
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

In my document_head.hbs, I have added this: <script> var assetsIcon = "{{asset 'icon.js'}}"; </script> The icon.js file looks something like this: function getIcon(id, classification) { const icon...

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• Cas.D
• Created August 27, 2021 08:56
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

I have added a javascript file to my template assets. This file contains functions, with arguments. How would I use one of these functions in my template?

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• Cas.D
• Created August 27, 2021 08:43
• 0 votes