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Jane Aussy Maglanque
Joined May 13, 2021
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Last activity Mar 18, 2022
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Latest activity by Jane Aussy Maglanque
Jane Aussy Maglanque commented,
I created this report: Tickets Created by Agents or End-Users
When I Decompose it, there are ticket numbers that are on the report that shows that the Agent created it but it is not. Can you please check and get back to me how to fix it?
View comment · Posted Mar 18, 2022 · Jane Aussy Maglanque
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Jane Aussy Maglanque commented,
Hi,
Will this include the tickets that were reassigned?
We have tickets that we reassigns to another agent when the assignee is on leave or on week off, we want to make sure that is being counted as well.
View comment · Posted Mar 14, 2021 · Jane Aussy Maglanque
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