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Omair Ahmed
Joined May 13, 2021
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Last activity Nov 15, 2021
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Latest activity by Omair Ahmed
Omair Ahmed commented,
Oh Wow - it's a lovely thing to have; thanks for creating an article .... additionally, it would've been even better if there's an if-else option here in a single trigger.
e.g. if Escalate to field is Tier-2 then assign to Tier-2 group
or if Escalate to field is Tier-3 then assign to Tier-3 group.
I have 10 different groups and have restrictions for everyone, and I have to create 10 triggers which'll only create noise in my triggers section (though I'm fully using the categories) but still it'll be a good addition. (not sure it's already there! )
View comment · Posted Sep 24, 2021 · Omair Ahmed
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