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Cécile Pottier

Joined Aug 12, 2022

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Last activity Aug 12, 2022

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Latest activity by Cécile Pottier

Cécile Pottier commented,

CommentTicket basics

Hi there,

I have been using the new version for a few days now, and I am really lost with this new thread.

Not only because of the reversal of the order, but especially it is so painful to found the last messages of my clients, especially when they are sending more that one at a time.

The very last one is OK to find, but the previous ones are lost in the thread. 

It means more scrolls, more concentration, more fatigue.

I really miss the old thread version. Why this reversal ?

I also sorely miss a separation of the messages.

Is it possible to have an option to be able to chose the way the thread works?

I am happy with the other functionnalities of this new release, but I really think the old thread was much more efficient.

Thanks

View comment · Posted Aug 12, 2022 · Cécile Pottier

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