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Sophia Rakowsky

Joined Oct 16, 2021

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Last activity Nov 07, 2023

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Latest activity by Sophia Rakowsky

Sophia Rakowsky commented,

CommentUsing AI agents for email and web form

Right, but since search settings allow us to enable cross-brand searches, one would assume the bot would have access to all those sources.  We have found a workaround to this via API but it would be nice if there were an easier way. One solution would be to allow us to save articles to more than one brand.

View comment · Posted Nov 07, 2023 · Sophia Rakowsky

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Sophia Rakowsky commented,

CommentUsing AI agents for email and web form

If the brand that a bot is associated with has additional brands specified as search sources in its help center, will the bot search all those sources when suggesting articles?  Or does it only suggest articles in that brand's help center?

View comment · Posted Oct 27, 2023 · Sophia Rakowsky

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