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Daniel Silva

Joined Mar 06, 2024

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Last activity Sep 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Daniel Silva

Daniel Silva commented,

Community comment Feedback - Ticketing system (Support)

+1 , having the teams being notified of the ticket creation and it's SLA is something very useful. Hope this function is added soon!

View comment · Posted Sep 25, 2024 · Daniel Silva

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Daniel Silva created a post,

Post Q&A - Tickets and email

Hi everyone,

Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't find anything regarding it.

Often people in my organization tag me in tickets when they need additional support, I get an email to let me know and I jump in the tickets and normally answer in an internal comment.

Recently in one of these cases, after leaving my comment, I went to archive the email, but before doing so, I mistakenly reacted to that email in Outlook.

Today I found out that when I reacted to that email, it was commented publicly in the ticket, as you can see in the image below.

Does anyone know a way to prevent this from happening within Zendesk? Or is this something the Zendesk team is aware of and has plans to address it?

 

Edited Mar 06, 2024 · Daniel Silva

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