Recent searches
No recent searches

Daniel Silva
Joined Mar 06, 2024
·
Last activity Sep 27, 2024
Following
0
Followers
0
Total activity
6
Vote
1
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Daniel Silva
Daniel Silva commented,
+1 , having the teams being notified of the ticket creation and it's SLA is something very useful. Hope this function is added soon!
View comment · Posted Sep 25, 2024 · Daniel Silva
0
Followers
0
Votes
0
Comments
Daniel Silva created a post,
Hi everyone,
Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't find anything regarding it.
Often people in my organization tag me in tickets when they need additional support, I get an email to let me know and I jump in the tickets and normally answer in an internal comment.
Recently in one of these cases, after leaving my comment, I went to archive the email, but before doing so, I mistakenly reacted to that email in Outlook.
Today I found out that when I reacted to that email, it was commented publicly in the ticket, as you can see in the image below.
Does anyone know a way to prevent this from happening within Zendesk? Or is this something the Zendesk team is aware of and has plans to address it?
Edited Mar 06, 2024 · Daniel Silva
0
Followers
6
Votes
3
Comments