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Julie Kuehl

Joined Jun 21, 2022

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Last activity Dec 03, 2024

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Julie Kuehl commented,

CommentWorking with articles in the knowledge base

It's not clear to me that if you revert to an earlier version of an article, you can later go back in time to where you started. For example, a feature update and its accompanying article is launched but the feature gets reverted in the software, and therefore, the updated article should be reverted as well. When the feature is launched again, can you also “relaunch” the article with the updated information?

View comment · Posted Dec 03, 2024 · Julie Kuehl

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Julie Kuehl commented,

Community comment Feedback - Help Center (Guide)

Squeeeee!!! Thank you so much, Nate! This was very timely for us and so, so valuable.

Looking forward to a day where this is built into Zendesk, but this is a great beginning to address tag management which has been impossible for so long.

View comment · Posted Sep 15, 2022 · Julie Kuehl

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