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Nicole Hitchcock's Avatar

Nicole Hitchcock

Joined Aug 31, 2022

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Last activity Sep 21, 2022

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Latest activity by Nicole Hitchcock

Nicole Hitchcock commented,

Community comment Feedback - Voice (Talk)

Reporting on both Chat and Talk to see how long people are on specific statuses (online, away, wrap-up time, etc). How agents manually adjust their status. This is a feature standard with most call taking products and it's hard to understand performance issues without it. 

 

View comment · Posted Aug 31, 2022 · Nicole Hitchcock

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