MSHAUCK

Thanks Brett, the link you provided was helpful.

From that tag, you add it to the user segment. 

You could do this based on tags adding it to their user segment to block it.

Is there a Community Terms of Use that ZenDesk has for each account (our organization) to use or hold as a standard outside of what we will ask our clients to uphold?

Agreed, particularly our clients are wanting a status of ready to deploy instead of open or on hold. This allows the clients to not have to shift through their open tickets to find out the next steps they need to take or locate the tickets that are scheduled for a PRD push.