Eduardo Castillo

For those that could get some help from their devs, you can get the satisfaction created_at and updated_at timestamps via the API. Your devs can get the satisfaction_rating_id from the tickets endpoint or tickets incremental export endpoint.

(Would be better if Zendesk would add this to Explore...)

We use python:

https://{domain}.zendesk.com/api/v2/satisfaction_ratings/{satisfaction_id}.json