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Amanda Silva's Avatar

Amanda Silva

Joined Jan 24, 2025

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Last activity Jan 24, 2025

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ACTIVITY OVERVIEW

Latest activity by Amanda Silva

Amanda Silva commented,

CommentUsing legacy AI agent functionality

Hello!
 

Is it possible to calculate how many users went through a branch condition?
Example: A bot that checks the user's account type. If the type is 1, it sends a specific interaction. If the account is type 2, it sends another one. I need to know how many total users and engaged users I had in these branches.
 

Another question: Is the data for total users and engaged users based on tickets, or will even users who have not created a contact but interacted with the bot be counted?

View comment · Posted Jan 24, 2025 · Amanda Silva

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