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De-De Herbert's Avatar

De-De Herbert

Joined Mar 07, 2022

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Last activity Mar 31, 2023

Head of US Support and Highspot

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ACTIVITY OVERVIEW

Latest activity by De-De Herbert

De-De Herbert commented,

CommentTicket basics

Hello Zendesk Team,

Is there a way to disable an email response and refer to the Zendesk ticket # link as the only way to reply?
Thank you
Current state:
You are registered as a CC on this help desk request (highspot.zendesk.com/agent/tickets/51740).
Reply to this email to add a comment to the request.

Future State:
You are registered as a CC on this help desk request (highspot.zendesk.com/agent/tickets/51740). Please reply to this link to add a comment to the request. 

View comment · Posted Mar 31, 2023 · De-De Herbert

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De-De Herbert commented,

Community comment Feedback - Ticketing system (Support)

A sound notification, and or a push notification to email would be wonderful! I have to admit I am surprised that this isn't already available! 

Thanks!
De-De

View comment · Posted Mar 07, 2022 · De-De Herbert

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