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James Pierce

Joined Apr 29, 2024

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Last activity Apr 29, 2024

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James Pierce commented,

CommentEnd-user guide for Help Center

We're experiencing a problem with the generative search feature. When users ask how to reset passwords for specific applications like Gmail, Fortnite, or Bob's Chicken Shack, the search incorrectly points them to our article "How do I reset my school/company password?" 

 

This article is intended only for resetting passwords through our custom portal and is not related to these other applications in any way.  Bob's chicken shack is also never mentioned in our KB :D


 

View comment · Posted Apr 29, 2024 · James Pierce

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