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Mike Tinnes
Joined Oct 27, 2024
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Last activity Nov 06, 2024
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Latest activity by Mike Tinnes
Mike Tinnes commented,
Apparently the bot business hours is part of the Professional plan which is of course more $$. This seems forced on us since the chat is now actually harming business with people waiting to talk to a human, then getting frustrated. This feature needs to be part of the basic or Team plans at the very least.
View comment · Posted Nov 06, 2024 · Mike Tinnes
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Mike Tinnes commented,
We also do not have any Business Hours fields visible under Responses. Please tell me this isn't another ‘tier’ of service. Business hours seems to be a pretty basic setting that should be available to all Zendesk clients.
View comment · Posted Oct 27, 2024 · Mike Tinnes
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