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Mike Tinnes

Joined Oct 27, 2024

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Last activity Nov 06, 2024

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Latest activity by Mike Tinnes

Mike Tinnes commented,

CommentZendesk messaging

Apparently the bot business hours is part of the Professional plan which is of course more $$. This seems forced on us since the chat is now actually harming business with people waiting to talk to a human, then getting frustrated. This feature needs to be part of the basic or Team plans at the very least.

View comment · Posted Nov 06, 2024 · Mike Tinnes

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Mike Tinnes commented,

CommentZendesk messaging

We also do not have any Business Hours fields visible under Responses. Please tell me this isn't another ‘tier’ of service. Business hours seems to be a pretty basic setting that should be available to all Zendesk clients.

 

View comment · Posted Oct 27, 2024 · Mike Tinnes

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