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Madeline K.

Joined Oct 16, 2021

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Last activity Nov 12, 2021

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Latest activity by Madeline K.

Madeline K. commented,

CommentTicket customization

We have a field with values that do not match up with the corresponding tag. At some point, our team updated the field values without reviewing tags, so there are mismatches between the two. This is making our reports on this field confusing because the tags are completely different than the field values.

What I am wondering is how we should go about making the update to our tags so they align with the field value. My understanding from this article is that we will lose the historical data if we simply update the tags to better align with the field value. Is this accurate? Is there any way to keep the historical data based on the field value itself? 

View comment · Posted Nov 12, 2021 · Madeline K.

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Madeline K. commented,

CommentWriting formulas

Hello! 

I am trying to create a custom metric to calculate the percentage of two custom fields. One of the custom fields is multi-select, but the other is not. I am looking for a 1:1 ratio so count values does not work for me because some tickets may have multiple values selected which is skewing the results. Is there a way to calculate the number of tickets with a value in this custom field instead?

View comment · Posted Jun 04, 2021 · Madeline K.

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