Liv

Is reporting on the roadmap for approval requests?

I think people may want to see a breakdown of how many approval requests are being sent out, how many approved/denied (and if denied - what was the reason?)

Additionally, people may also want to understand how long it has taken for an approval request to be responded to, after it's been sent. This would be a good feature to see.

I have been reading up on the EAP, and it sounds great. I have noticed a slight discrepancy between the help center articles. Please can you clarify what's possible?

In this article, you note that the requester cannot be the approver. However, in another article (https://support.zendesk.com/hc/en-us/articles/8481179038490-About-approvals-and-how-they-work-EAP#topic_fwz_43s_tdc) It's suggested that a requester can be an approver, at least that's how I have understood it.

‘On the Zendesk Suite, agents respond to approval requests from the Agent Workspace. In this context, end users are requesters and are generally not part of the same organization as the agent. However, end users, or requesters, can still approve requests.’

If you could please confirm the art of the possible (or what will be possible) it would be appreciated.