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Alexia

Joined May 11, 2023

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Last activity Aug 08, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Alexia

Alexia commented,

CommentTicket automation and collaboration

Thank you for fixing it. It is working now. Our team is excited to learn and interact with these new tools. 

View comment · Posted Aug 08, 2024 · Alexia

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Alexia commented,

Community commentZendesk AI EAP - Similar tickets

I believe the new feature is great and will help us resolve more tickets that agents are unfamiliar with in a shorter amount of time. It should also reduce the number of questions agents need to ask a team lead when solving a case. I am looking forward to seeing how it helps us.

View comment · Posted Jul 30, 2024 · Alexia

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Alexia commented,

CommentTicket automation and collaboration

Thank you, Jake, for your help. We were introduced to and sold this product due to the advanced bot and agent macro suggestions. Who can we speak with about this?

View comment · Posted Apr 16, 2024 · Alexia

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Alexia commented,

CommentTicket automation and collaboration

The intent is shown up as unavailable since a year ago when we first got the AI to add-on. We don't have most of our AI add-on features; we need to be connected with someone who can up. It's been a year.

View comment · Posted Apr 16, 2024 · Alexia

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Alexia commented,

CommentTicket automation and collaboration

It would be beneficial if the ticket's side conversation could be posted as an internal note instead of a public comment. If the Agent or department receiving the child ticket needs to reach out to the client, it could potentially lead to a disaster since once the requester is charged to the client, all conversations will become visible. 

View comment · Posted Aug 06, 2023 · Alexia

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