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Tomer Blankitny

Joined Oct 25, 2022

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Last activity Oct 30, 2023

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Latest activity by Tomer Blankitny

Tomer Blankitny commented,

CommentEnd-user guide for Help Center

Found a bug with the new request list experience:

The fields list shows inactive fields for the end users. In the images attached, you can see the "Ticket Type" field appearing in the list although it is currently configured as inactive.

We have inactivated fields since we want certain fields to not appear in the agent interface but we don't want to lose the data they hold.

 

Fields list

"Ticket Type" field setup

View comment · Posted Oct 24, 2023 · Tomer Blankitny

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Tomer Blankitny commented,

CommentJira integration

Is there an option to get the linked Jira issue link/key when getting an email notification on a ZD ticket?

View comment · Posted Nov 27, 2022 · Tomer Blankitny

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Tomer Blankitny commented,

CommentJira integration

Hi, 

Is there a way to link Jira issues to Zendesk tickets within Jira?

Thanks!

View comment · Edited Oct 25, 2022 · Tomer Blankitny

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