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Michael Plaster

Joined Jun 08, 2022

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Last activity Sep 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Michael Plaster

Michael Plaster commented,

Community comment Feedback - Ticketing system (Support)

I will echo the sentiment in this thread.  I am in the middle of trying to troubleshoot a seemingly basic automation, but the automation schedule doesn't appear to be every hour.  We have an automation set to apply changes after X number of hours of a ticket status change, but it doesn't always apply.  Reading another forum post it was suggested to change it to >X hours.   This indicates that it's known the automation doesn't in fact run every hour.  Can we get updated documentation for clarity?  In an ideal world we would be given the ability to set the automation schedule for our environment or be able to see when the job runs without having to chase ghosts in the ticket audit trail. 

View comment · Posted Sep 01, 2023 · Michael Plaster

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Michael Plaster commented,

Community comment Feedback - Ticketing system (Support)

I'm curious if there has been any movement on this.  I am wanting to set custom organization membership based on Azure AD fields so that managers can be setup as Lite Agents and review tickets opened by their staff. 

For exampled we want end users in the marketing dept. to be auto assigned into the Corporate and Marketing Orgs.  This would allow VP's to see Corporate that includes several departments, but also allow limited granular views for the marketing manager.

View comment · Posted Jun 14, 2022 · Michael Plaster

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Michael Plaster commented,

CommentTicket customization

Is there no way to delete or deactivate the default form? 

View comment · Posted Jun 08, 2022 · Michael Plaster

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