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Audrie Jurgens

Joined May 22, 2023

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Last activity Apr 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Audrie Jurgens

Audrie Jurgens commented,

Community comment Feedback - Ticketing system (Support)

When escalating a ticket internally, we send a public reply to the requester advising that the ticket has been escalated, and then we need to add an internal note to provide information to next level support.  We have several macros for this and it would be great to be able to put both messages in the same macro.

View comment · Posted Feb 21, 2024 · Audrie Jurgens

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Audrie Jurgens commented,

Community comment Q&A - AI and automation

Renu Sharma - Would you, please, share how you did this?

View comment · Posted Sep 15, 2023 · Audrie Jurgens

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Audrie Jurgens commented,

Community comment Feedback - Chat and Messaging (Chat)

I agree.  We have a Bot with a distinct personality who is our company mascot and we should easily be able to use his avatar.  The existing avatar is soulless and the color clashes horribly with the rest of the messaging window that was carefully styled.

What is the timeframe for this necessary function to be added to Messaging?

View comment · Posted May 26, 2023 · Audrie Jurgens

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