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Nick Zarate

Joined Nov 15, 2022

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Last activity Nov 21, 2022

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Latest activity by Nick Zarate

Nick Zarate commented,

CommentTicket basics

Is there something that would prevent the "Pages Viewed" from showing up on a ticket created by the messaging web widget? We have the web widget on our website, but for some reason, specific users that use the widget have no "Pages Viewed" section show up, while others do. I know this article states,

Tracking begins when an end user first lands on any page with a Web Widget or mobile SDK embedded in it, and only pages with a widget or SDK embedded are recorded.

However, the visitors are visiting the same pages, with the same embedded widget, as we are testing out the visibility for "Pages Viewed" so I don't think it's a matter of visiting pages where the widget isn't embedded.

View comment · Posted Nov 21, 2022 · Nick Zarate

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Nick Zarate commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thank you so much Christopher!

View comment · Posted Nov 17, 2022 · Nick Zarate

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Nick Zarate commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

This issue is resolved. I was using jsonkeeper.com to temporarily host the json file, and when you visit the URL it says the certificate is valid. However, when you hit https://jsonkeeper.com/b/09KA through postman, you get an error that the SSL Cert isn't valid, I believe this is what was happening. When I self-hosted the integration_manifest.json publicly the app installed fine.

I am still curious if there is a way to view more detailed logs about ZAF errors somewhere for quicker debugging. It would be very useful if there was!

View comment · Posted Nov 16, 2022 · Nick Zarate

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Nick Zarate created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I'm developing a private Zendesk App and when I try to install the app, I get the error message:

Failed to install app: Error creating requirements
500 Internal Server Error: {
"status" => 500,
"error" => "Internal Server Error"
}

I've isolated the issue to something related to my zendesk channel integration manifest file. The reason I say that is because the app installs fine when I remove:

"channel_integrations": {
  "onboard_zt_channel_integration": {
      "manifest_url": "https://jsonkeeper.com/b/09KA"
  }
},

from my requirements.json. My integration manifest hosted at https://jsonkeeper.com/b/09KA is

{
  "id": "onboard_zt_channel_integration",
  "name": "OB Test Channel",
  "version": "1.2",
  "author": "Onboard RS",
  "push_client_id": "1040093493454",
  "channelback_files": false,
  "create_followup_tickets": false,
  "urls": {
      "admin_ui": "https://2ec0-76-76-244-8.ngrok.io/api/administrativeInterface"
  }
}

I can also confirm that the ngrok url I have set up isn't even getting hit (i.e. It seems that the 500 Server Error is not coming from the app running at the "admin_ui" ngrok URL).

More than debugging this specific issue, there's times where my zcli commands for creating, updating the app, etc. fail, but the error message displayed in the Zendesk UI prints generic error messages that don't provide too much context. I'm just wondering if there is a place I can see more detailed log messages / error messages for further debugging?

Thank you!

Edited Nov 16, 2022 · Nick Zarate

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