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Bala chandar

Joined Jan 12, 2023

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Last activity Jun 28, 2023

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Latest activity by Bala chandar

Bala chandar created a post,

Post Feedback - Chat and Messaging (Chat)

I have enabled Live chat but the chat ticket captures only visitor id, how to make the chat to auto populate the email id when a customer opens a chat. As of now we manually get the customer email and update in the requester id. But we don't want to do this, can this be done automatically is there any way ? Your help is much appreciated 

Posted Jun 28, 2023 · Bala chandar

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Bala chandar commented,

Community comment Feedback - Chat and Messaging (Chat)

hey Sarah .

I have enabled Live chat but the chat ticket captures only visitor id, how to make the chat to auto populate the email id when a customer opens a chat. As of now we manually get the customer email and update in the requester id. But we don't want to do this, can this be done automatically is there any way ? Your help is much appreciated 

View comment · Posted Jun 28, 2023 · Bala chandar

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Bala chandar commented,

CommentUsing AI agents for messaging

Need Help in configuring Answer Bot

View comment · Posted Jan 12, 2023 · Bala chandar

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