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Nathan Groblewski

Joined Mar 24, 2023

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Last activity Aug 24, 2023

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Latest activity by Nathan Groblewski

Nathan Groblewski commented,

Community comment Feedback - Chat and Messaging (Chat)

If anyone on this thread is contemplating a move to Sunshine Conversations just to obtain this functionality, I would strongly advise against it.

Our account reps recommended we make the switch to obtain the conversations functionality. Since that time, we have been informed that Sunshine conversations will eventually be deprecated. Additionally, there is just an overall lack of clarity and support around the product offering.

Some of the core features of the widget itself don't function as specified, and I've now just been informed that Answer bot flows within Zendesk are not supported on the sunshine widget. I understand that Zendesk acquired Smooch and all of this is in process of being migrated, but to say our experience has been painful would be an understatement. Save yourself the trouble and find another path forward

View comment · Posted Aug 24, 2023 · Nathan Groblewski

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Nathan Groblewski commented,

Community comment Feedback - Chat and Messaging (Chat)

Can someone please add some documentation specifying the limitations of the new messaging widget when compared to the classic widget? 

This is now the second feature block we've run into using the new implementation. I would have much preferred to implement the classic widget and eventually migrate away in the future. This is simply not ready for large enterprise production support teams.

View comment · Posted Mar 24, 2023 · Nathan Groblewski

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