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Christian Duffus

Joined Nov 29, 2023

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Last activity Nov 29, 2023

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Christian Duffus commented,

Community comment Feedback - Chat and Messaging (Chat)

I'm just contacting you about an important issue we've had with the WhatsApp integration of your system. The feature to route tickets based on user details, which works well in the Web Widget, is missing in the WhatsApp integration. This feature was a key factor in our decision to use your product, as mentioned by your sales team during our discussions.

Given the importance of this functionality for automating our client interactions and managing workflows efficiently, please provide a workaround or direct us to any case studies that might offer a solution. We have pressing client deliverables that rely heavily on this feature, and its absence is causing significant challenges.

Your prompt assistance in resolving this matter would be greatly appreciated.

View comment · Posted Nov 29, 2023 · Christian Duffus

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