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Support Tier 1

Joined Jan 11, 2024

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Last activity Aug 12, 2024

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Latest activity by Support Tier 1

Support Tier 1 commented,

CommentTicket automation and collaboration

Our side conversations on ZenDesk don't receive replies from the Slack channels. We reply directly to the thread and wait longer than the suggested time for it to load. New comments can be added from the ZD side and appear as normal on Slack.

I cannot find the answer if it's in your knowledge base. Does this happen to anyone else?

View comment · Edited Jan 11, 2024 · Support Tier 1

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