Recent searches


No recent searches

Jennifer Bebb's Avatar

Jennifer Bebb

Joined Jul 24, 2024

·

Last activity Jul 25, 2024

Following

0

Followers

0

Total activity

3

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Jennifer Bebb

Jennifer Bebb commented,

CommentSetting up workforce management (WFM add-on)

I also agree with the last few comments. The “start tracking” message is not appealing and could be perceived in a negative light. Having our folks need to do this every day is not ideal. One of the reasons we chose WFM with Zendesk was that it requires minimal effort from our teams beyond the initial setup. 

View comment · Posted Jul 25, 2024 · Jennifer Bebb

0

Followers

0

Votes

0

Comments


Jennifer Bebb commented,

CommentSetting up workforce management (WFM add-on)

I opened a ticket for this and was redirected here. We have the URL tracking set up, and it appears to be working well, which is great. However, my team raised concerns about security. We seek to understand better how the key-logging aspect of the extension works and ensure that it only tracks the URLs we assign. 

We also need to understand if this captures exactly what the team does (types) or only tracks the time spent on that URL.

View comment · Posted Jul 24, 2024 · Jennifer Bebb

0

Followers

0

Votes

0

Comments