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Eugene

Joined Dec 30, 2024

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Last activity Feb 07, 2025

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Latest activity by Eugene

Eugene commented,

Community comment Feedback - Ticketing system (Support)

Unbelievable

We used the dashboard to track the tickets assigned to our support group. 
We don't assign tickets to the agents; we work collaboratively on them. 
And now our dashboards are empty and useless

And you “hope this makes Agent Home more useful” 

View comment · Posted Feb 07, 2025 · Eugene

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Eugene commented,

CommentViews, ticket status, and ticket fields

Guys, I don't know how this happened but this issue is downvoted - it has minus 23 votes now. 
This frustrates, cause, come on, this is just basic functionality. It just has to be in ZD. 
 

View comment · Posted Dec 30, 2024 · Eugene

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