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New features and other important announcements
Announcing the removal of OAuth 2.0 grant types for Support
Edited Jan 10, 2025
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Announcing configurable custom objects cards
Edited Aug 28, 2024
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Announcing enhancements to skills in omnichannel routing
Edited Aug 26, 2024
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Announcing WFM User management task lock and CSV exports
Edited Aug 26, 2024
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Announcing an additional condition for deletion schedules
Edited Aug 22, 2024
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Announcing change talk states based on general tasks
Edited Aug 20, 2024
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Announcing solved ticket reassignment options
Edited Aug 19, 2024
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Zendesk Event Summary: How to Prepare your Team for AI Driven CX
Edited Aug 14, 2024
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Announcing the replication of support email addresses in premium sandboxes
Edited Aug 19, 2024
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Announcing the removal of the Events Connector for Amazon EventBridge
Edited Jan 10, 2025
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Announcing new supported channels for intelligent triage
Edited Aug 06, 2024
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Announcing ticket tags for messaging trigger actions
Edited Aug 05, 2024
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Announcing additional languages supported with Zendesk AI agents
Edited Aug 21, 2024
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Announcing improved rich message support in Agent Workspace
Edited Aug 05, 2024
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Announcing enhanced generative AI features in Agent Workspace with ChatGPT-4o
Edited Jul 31, 2024
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Announcing filtered views (bookmarks) in the beta dashboard builder
Edited Jul 29, 2024
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Announcing the ability to merge organizations
Edited Jul 25, 2024
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Announcing the Advanced Encryption EAP
Edited Jul 23, 2024
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Announcing an improved experience when configuring authentication options
Edited Aug 14, 2024
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Announcing WFM agent talk activity CSV exports
Edited Jul 23, 2024
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Announcing Facebook dynamic ad update: Transition to flexible ad formats
Edited Jul 22, 2024
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Announcing the enablement of all Sunshine Conversations channels in the channel name trigger
Edited Jul 22, 2024
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Join us for our next Deep Dive on How to Prepare your Team for AI Driven CX
Edited Jul 18, 2024
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Announcing the new article editor with generative AI article summaries EAP
Edited Aug 01, 2024
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Edited Jul 25, 2024
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Announcing updates to the Explore admin settings pages
Edited Jul 16, 2024
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Announcing the consolidation of Zendesk IP ranges for allowlists
Edited Nov 12, 2024
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Announcing an improved WFM User management page
Edited Jul 15, 2024
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Announcing advanced SLA configuration settings
Edited Jul 19, 2024
6 votes · 1 comment
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Announcing new capabilities for rich messages in Agent Workspace
Edited Aug 06, 2024
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