{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Zendesk updates
  3. Service notifications
  1. Zendesk help
  2. Zendesk updates
  3. Service notifications

Service notifications

  • Scheduled Maintenances - June, 2022 - Multiple dates and Pods
  • Scheduled Maintenance - May 3-31, 2022 - WhatsApp Business API Clients
  • Scheduled Maintenances - May, 2022 - Multiple dates and Pods
  • Service Incident - May 21, 2022
  • Service Incident - May 19th, 2022
  • Service Incident - May 17th, 2022
  • Service Incident - May 17th, 2022
  • Service Incident - May 6th, 2022 - Support | Multiple Pods - Views not loading
  • Service Incident - May 5th, 2022
  • Service Incident - May 4th, 2022 - Zendesk ZBot Widget unavailable
  • Service Incident - April 22nd, 2022 - Support | Multiple Pods - Unable to highlight and copy Ticket ID in the Support UI
  • Service Incident - April 21st, 2022 - Support | Pod 17 - Ticket count not showing up on Views sidebar
  • Service Incident - April 19th, 2022 - Multiple Products | EU region - Latency and connectivity errors
  • Service Incident - April 12th, 2022 - Explore | EU Pods - Dataset sync issues
  • Service Incident - April 12th, 2022 - Chat in Agent Workspace | All Pods - Errors serving Agents
  • Service Incident - April 11th, 2022 - Messaging | Multiple Pods - AnswerBot enabled on social channels
  • Service Incident - April 5th, 2022 - Apps Marketplace Unavailable
  • Service Incident - March 31st, 2022 - Agent Workspace | Multiple Pods - Instagram Messaging issues
  • Service Incident - March 30th, 2022 - Zendesk ZBot - support.zendesk.com Support widget issues
  • Service Incident - March 30th, 2022 - Support | Multiple Pods - Ticket submission issues
  • Scheduled Maintenance - April 15, 2022 - Pod 28 Database Maintenance
  • Unscheduled Maintenance - March 28-30, 2022 - WhatsApp Business API Clients
  • Service Incident - March 28th, 2022 - Talk | All Pods - Dropped calls
  • Service Incident - March 28th, 2022 - Explore | US Pods - Slowness and errors
  • Service Incident - March 28th, 2022 - Chat | Pod 29 - 502 Bad Gateway Errors
  • Service Incident - March 25th, 2022 - Support | Multiple Pods - Blank ticket screen issue
  • Service Incident - March 23, 2022 - Explore | US Pods - Delay in loading dashboards
  • Service Incident - March 22nd, 2022 - Talk | Call dropping in multiple pods
  • Scheduled Maintenance - April 24, 2022 - Chat & Agent Workspace | All customers
  • Service Incident - March 21, 2022 - Chat & Messaging | Pod 25 - Delay in Agent Workspace ticket creation
  • Scheduled Maintenances - June, 2022 - Multiple dates and Pods
  • Scheduled Maintenance - May 3-31, 2022 - WhatsApp Business API Clients
  • Scheduled Maintenances - May, 2022 - Multiple dates and Pods
  • Service Incident - May 21, 2022
  • Service Incident - May 19th, 2022
  • Service Incident - May 17th, 2022
  • Service Incident - May 17th, 2022
  • Service Incident - May 6th, 2022 - Support | Multiple Pods - Views not loading
  • Service Incident - May 5th, 2022
  • Service Incident - May 4th, 2022 - Zendesk ZBot Widget unavailable
  • Service Incident - April 22nd, 2022 - Support | Multiple Pods - Unable to highlight and copy Ticket ID in the Support UI
  • Service Incident - April 21st, 2022 - Support | Pod 17 - Ticket count not showing up on Views sidebar
  • Service Incident - April 19th, 2022 - Multiple Products | EU region - Latency and connectivity errors
  • Service Incident - April 12th, 2022 - Explore | EU Pods - Dataset sync issues
  • Service Incident - April 12th, 2022 - Chat in Agent Workspace | All Pods - Errors serving Agents
  • Service Incident - April 11th, 2022 - Messaging | Multiple Pods - AnswerBot enabled on social channels
  • Service Incident - April 5th, 2022 - Apps Marketplace Unavailable
  • Service Incident - March 31st, 2022 - Agent Workspace | Multiple Pods - Instagram Messaging issues
  • Service Incident - March 30th, 2022 - Zendesk ZBot - support.zendesk.com Support widget issues
  • Service Incident - March 30th, 2022 - Support | Multiple Pods - Ticket submission issues
  • Scheduled Maintenance - April 15, 2022 - Pod 28 Database Maintenance
  • Unscheduled Maintenance - March 28-30, 2022 - WhatsApp Business API Clients
  • Service Incident - March 28th, 2022 - Talk | All Pods - Dropped calls
  • Service Incident - March 28th, 2022 - Explore | US Pods - Slowness and errors
  • Service Incident - March 28th, 2022 - Chat | Pod 29 - 502 Bad Gateway Errors
  • Service Incident - March 25th, 2022 - Support | Multiple Pods - Blank ticket screen issue
  • Service Incident - March 23, 2022 - Explore | US Pods - Delay in loading dashboards
  • Service Incident - March 22nd, 2022 - Talk | Call dropping in multiple pods
  • Scheduled Maintenance - April 24, 2022 - Chat & Agent Workspace | All customers
  • Service Incident - March 21, 2022 - Chat & Messaging | Pod 25 - Delay in Agent Workspace ticket creation
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