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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Exporting Comments into Excel
      Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

      Publicado 18 abr 2024 · Jennifer Remler

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      Email Set up
      Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

      Publicado 28 nov 2024 · Partha Iyengar

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      Views - Folders
      Respondidas
      Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click o...

      Publicado 11 ago 2015 · Jamie Gregory

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      Why are internal notes being used
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      I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

      Publicado 06 dic 2023 · MJ MJ

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      Email Forwarding ERROR/FAILED
      Respondidas
      Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

      Publicado 29 ene 2024 · Patrick Argao

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      Split an unrelated request into a new ticket
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      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Publicado 30 mar 2021 · Ari Harrison

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      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name is...

      Publicado 22 jun 2023 · DOMINGO GONZALEZ

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      How do you prevent agents from capturing public comments when the customer does not have an email address?
      Respondidas
      In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

      Publicado 28 oct 2022 · Mike

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      Can I view the macros used in a ticket?
      Respondidas
      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, tha...

      Publicado 14 abr 2021 · Francisco Manalo

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      ZenDesk App - An agent is talking to this customer
      Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use?!...

      Publicado 07 nov 2024 · Al

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