Gmail connector — add failure notification

+1 for this as it happened several times for us recently

+1, this is a problem. Why wouldn't we get a notification that we have an issue with the emails getting moved over into Zendsk to become tickets? Isn't that the point of Zendesk? We get tickets, and we take care of our customers. 

+1.  This makes for a terrible customer and employee experience.  It needs to be addressed (though I have zero confidence it actually will be).

Wild that this has been requested since 2019 with this many comments and likes but nothing has been done. 

I was directed to comment here by support, so here I am. This is a serious need for gmail users. No one wants an admin to have to monitor this daily.  The settings tab shows the error, so just show that error on the main page like a banner so that users can see it too. 

+1: This should be prioritised.

Gorka Cardona-Lauridsen does Zendesk have any plans to create such a feature to alert Zendesk admins when a connected email account fails authentication or disconnects via email, in-app or other means?

We just got hit with this, nothing has changed it seems. Thanks to everyone that commented above, well said.

As the person with Security and Operations responsibility at my company, this is an absolute must and a real opportunity to provide a useful operational metric. 

Seems like it could be done via statuspage pretty simply. Just "Is my email connector working?", can I receive Support email requests from the primary linked account. 

I spent a fair amount of time looking through the API and it is not focused on operations, but more towards SLA, agent metrics, capabilities, statuses. 

Please, please we would support you adding endpoints that can be useful for us that keep the systems running, we are not quite as interested in the various many, many other channels if I can't maintain visibility on one of the primary functions of the service, email support - thanks!

Email notifications would be acceptable as well.

This is a MUST!

We've been hit several times by this and it's not always a quick fix. We are manually checking the inboxes to verify they're connected and recently found another issue were a user added the same email address as one of our imported boxes as a customer which prevented that inbox from being synced at all. 

We should always be notified when an inbox is set up to import all messages and is not being imported, regardless of the reason. We can't fix what we don't know is broken and this is sort of the core feature of the system. 

Upvoting as well.  Given that external email addresses are required to support users and are ostensibly another in-road that needs to be up and running, and given that an alert message is generated within the "Email" channel page itself, it seems straightforward that this alert could be populated to the home screen of admins, or an email could be sent out to admin@zendesk-domain.com when the alert on that email channel page is generated.

I agree with Brianna and company that email integrations should have built-in admin notifications.  

The email channel is not otherwise scalable.  If there is no current programmatic product-level solution, are there any DevOps / API level workarounds that could be developed for individual accounts? 

Following up to add to the votes to have this feature added. It's disheartening to see it impact so many fellow users, and that this issue was raised 4 years ago and has still not been addressed in any updates or roadmaps. We recently found that we had 8 emails disconnected, and when we reconnected them, it was discovered that about 1000 contacts had gone unanswered. Fingers crossed this feature gets added soon!