So we've got our support email address published as firstname.lastname@example.org, and that account is a Google Apps hosted gmail account. We've got zendesk setup to use that as a support email address, and that all works fine. But...
Sometime recently the linkage between zendesk and gmail broke. I only found out when a customer contacted me directly wondering why their support ticket hadn't even been responded to. I logged in to zendesk as an admin, and quickly fixed the problem.
My question is: how do I get notified when this occurs? This simple problem meant customers were emailing support, but they got no response, and would have done so indefinitely. Any ideas how to monitor this?
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