Our KCS Implementation with Zendesk

7 Commentaires

  • Graeme Carmichael
    Community Moderator

    Cale

    That is brilliant. Thanks for sharing.

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  • Deepa Daniels

    Thank you Cale! 

    Great to hear how you have made it work with an incoming phone call use case 

    We are working on having the Knowledge Capture app available on new tickets without an internal comment. Stay tuned.

    Best,

    Deepa 

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  • Jennifer Rowe
    Zendesk Documentation Team

    Cale, thanks for sharing! This is so well organized and informative!

     

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  • David Kay

    Cale, thanks for the fantastic write-up.  This is very useful as we work with clients using the KC app to do KCS, as the KC app evolves.  This is very clear and specific.  And I'm glad you decided to go with the two-tier licensing model, and addressed that up front, before the workflow.

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  • Nazir Kabbani

    Thanks. Starting our journey now with KCS

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  • Brett Bowser
    Zendesk Community Manager

    Awesome user tip Cale! Thanks for taking the time to write this up and share with everyone :)

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  • Tony Maninha

    We need the comments in the ticket with the resolution and the title of the ticket to automatically transfer to the created KB article, using the Knowledge Capture App.
    That is a must in the KCS workflow.

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