Recalculate SLA metric when ticket priority is changed

2 Commentaires

  • Christine Felicia
    Zendesk Engineering
    Hi Jamie,

    We appreciate your input! Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. Thanks!
  • Stephen

    +1 on this - recalculating the SLA when priority changes, would be super helpful.


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