Ability to make Agents "Available" automatically on live Chat when signed in

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Sonalin Pereira

Publication le 25 juil. 2023

Currently agents need to manually make themselves "online"/ available on a daily basis. It would be useful to have the ability to sign them in automatically based on their working schedule.

Appreciate suggestions on a work-around to make agent available automatically.

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      Sarah Darmawan

      Hello Sonalin,

      On the Chat Enterprise plan, you can set Operating Hours which will automatically notify Chat agents to set their status as Online as soon as they log in within the hours for which Chat should be available. There is no way today where agent statuses can be set on their behalf.

      Hope this helps!

      - Sarah D.

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