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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      How to get a list of articles for each agent and the number of accesses (views) of those articles per month?
      Currently, to get a list of articles by agent and the number of accesses (views) of those articles per monthb - we have ...

      Publication le 23 févr. 2021 · Mary Paez

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      Combine Knowledge Capture and Knowledge Base Datasets
      Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down o...

      Publication le 15 févr. 2021 · Chandra Mullineaux

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      Deleting queries used in a Dashboard
      Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries...

      Publication le 23 sept. 2021 · WRO Jacuk-Zurak, Marta

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      View categories in the Zendesk Explore Knowledge Base
      I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base. Without categories, it's completel...

      Publication le 22 avr. 2021 · 平中　大次郎

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      Live Ticket Tracker for Agent Performance
      Issue Agents do not have a live update of how many tickets they have replied to End Goal

      Publication le 12 mars 2021 · Francisco Manalo

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      Hoping to see article upvotes and downvotes
      I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...

      Publication le 16 févr. 2021 · Karmen Koit

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      We need to measure linked ticket in a specific section for a specifik user segment
      • What is the problem?
      We can not measure which internally (for our agents) published articles are lin...

      Publication le 04 mars 2021 · Kalle Windefalk

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      Views on Request pages in Knowledge Base dataset
      The ability to measure views on the request pages is necessary to report on the demand and value of articles delivered v...

      Publication le 16 mars 2021 · Michael Collins

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      ExploreのSlackアプリ
      Exploreのダッシュボードを定期的にSlackに配信し、画像としてSlack上に展開する機能を持ったSlackアプリの追加、または、既存のSlackアプリへ機能を追加してほしい。 メール配信では、Slack上に画像を直接表示させることが...

      Publication le 22 mars 2021 · t.matsumoto

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      But in FIND() function when using non-zero start index
      I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario: I have two tick...

      Publication le 24 sept. 2021 · Terje Nilima Monsen

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