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Tom Bradley

Adhésion le 15 avr. 2021

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Dernière activité le 09 janv. 2025

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Tom Bradley a ajouté un commentaire,

CommentaireMeasuring success

Is there any news when advanced functionality will be put back in?

 

In particular we would need the ability to track “Periodic Updates” based on internal notes.. this way Private or Internal tickets are still tracked and would require regular updates to be kept up to date.

 

Thank you

 

Tom

Afficher le commentaire · Publication le 03 janv. 2025 · Tom Bradley

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Tom Bradley a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 here

 

Any news on when this might be coming?

Afficher le commentaire · Publication le 15 juil. 2024 · Tom Bradley

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Tom Bradley a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Another vote for this request.

Ideally the workflow would go

 

  1. End -user clicks the chat option in the Zendesk Chat Widget and sends a message
  2. Incoming message goes into a dedicated Slack Channel and Starts a thread
  3. When someone replies to the thread in Slack, the message is sent to the end-user
  4. If the end-user continues the conversation it is automatically sent to the Thread in slack

This is how many other services work with chat integrations - this would be extremely helpful as it doesn't rely on individuals having a webpage open all the time.

 

Afficher le commentaire · Publication le 26 janv. 2022 · Tom Bradley

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Tom Bradley a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Another vote for this... basic auth really isn't very helpful any more. I need the ability to pass in a Bearer Token in the header.

 

Looking forward to an update on this from the zendesk team

Afficher le commentaire · Publication le 27 sept. 2019 · Tom Bradley

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Tom Bradley a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

+1 for this request. I appreciate Ramin's reply but it really doesn't cover the use case as each of the alternatives have pretty big holes that don't solve the main problems.

Please please look into adding this feature, it is available in Zendesk Voice and it is problematic at the very least not having it here

 

Thank you

Afficher le commentaire · Publication le 16 janv. 2017 · Tom Bradley

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Tom Bradley a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Christian,

I would just like to add a +1 to this feature request. 

Anyone who see's a "follow" button on an article assumes that it will follow for any page updates (not just comments which aren't really used very often on KB articles)

Kind Regards,

Tom Bradley

Afficher le commentaire · Publication le 22 mars 2016 · Tom Bradley

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