Recherches récentes
Pas de recherche récente

Angelino
Adhésion le 16 oct. 2021
·
Dernière activité le 21 oct. 2021
Suivis
0
Abonnés
0
Activité totale
5
Votes
0
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Angelino
Angelino a ajouté un commentaire,
Hi,
May I know how do Engagement Assignments work?
I noticed that in just one ticket 1 it has multiple assignments but when I visited the chat itself, it is only one chat. I would like to understand how it was tagged as multiple assignments to a single agent but was only assigned to him once?
Afficher le commentaire · Publication le 24 mai 2021 · Angelino
0
Abonnés
0
Votes
0
Commentaire
Angelino a ajouté un commentaire,
Hi,
I am a little bit confused about the difference between Assignments and Chats as well as Chat Accepted, Chat Completed, and Chat served. I am trying to generate the data and it gives me different data each.
Thank you!
Afficher le commentaire · Publication le 22 mai 2021 · Angelino
0
Abonnés
0
Votes
0
Commentaire
Angelino a ajouté un commentaire,
Hello,
Hope you can help me. Is there a way to change the default time filter from the "past 30 days" to "this month". I've been trying to set this up but it keeps on going back to the default date filter which is "past 30 days".
Hoping to hear from you soon!
Afficher le commentaire · Publication le 17 mai 2021 · Angelino
0
Abonnés
0
Votes
0
Commentaire