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Angelino

Adhésion le 16 oct. 2021

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Dernière activité le 21 oct. 2021

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Angelino a ajouté un commentaire,

CommentaireBuilding reports

Hi, 

May I know how do Engagement Assignments work? 

I noticed that in just one ticket 1 it has multiple assignments but when I visited the chat itself, it is only one chat. I would like to understand how it was tagged as multiple assignments to a single agent but was only assigned to him once?

 

 

Afficher le commentaire · Publication le 24 mai 2021 · Angelino

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Angelino a ajouté un commentaire,

CommentaireBuilding reports

Hi,

I am a little bit confused about the difference between Assignments and Chats as well as Chat Accepted, Chat Completed, and Chat served. I am trying to generate the data and it gives me different data each.

 

Thank you!

Afficher le commentaire · Publication le 22 mai 2021 · Angelino

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Angelino a ajouté un commentaire,

CommentaireHow to build dashboards

Hello, 

Hope you can help me. Is there a way to change the default time filter from the "past 30 days" to "this month". I've been trying to set this up but it keeps on going back to the default date filter which is "past 30 days". 

Hoping to hear from you soon!

 

 

Afficher le commentaire · Publication le 17 mai 2021 · Angelino

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