Bring back chat visitor list with Agent Workspace

My business is online education, and I need to allow my supervisors to contact the teachers in real time. However, Zendesk's update has made me lose the way to actively contact the teachers. After the supervisor discovers a problem, I cannot contact the teacher in time. Correction. I hope that the product department can effectively consider the real needs of users. After all, user needs are the foundation of product design. Moreover, having the function of contacting visitors in real time does not seem to have any damage or adverse impact on Zendesk's main functions, nor does it affect Zendesk's interests. I don't understand why this simple, real user demand has taken so long，cannot be corrected. I don't want to criticize anything, but this is really not an understandable idea.

I can't agree more with Simon on “the loss of being able to track our customers where they are and what they're looking at live is very disappointing.  ”

It's funny that the change was made without consulting customers properly ahead 

Full of frustration - product got updated for killing major functions.   

I'm with everyone else!  We relied a lot on this functionality and although the new Agent Workspace is better, the loss of being able to track our customers where they are and what they're looking at live is very disappointing.  This was something we used a lot!  Please bring it back or we may have to find another solution. Thanks!

1263169187770 Have you found an alternative to use? I am looking for something too. 

Unfortunately, Zendesk isn't taking their customers' feedback seriously so we have been in contact with alternatives to migrate to.  It's disappointing whoever made this call.

Does anyone know of a product that is allowing users to be visible? This is the main reason I used Zendesk. I can't believe the total disregard for its user base. There is absolutely no reason to shut off this feature except forcing people to migrate to the new system which has limitations. We pay for the suite so why take away functionality that is helpful?

Bring this back! This is the main reason we used Zendesk Chat.

This is terrible guys you should give users options to stay on the new AW or go back to the old view, you would notice most customers given the option would not consider changing to the new AW, If the visitor list is not brought back on chat we might need to look for other alternatives to Zendesk.

Zendesk should immediately give options for users to revert from agent workspace, and to your notice not every customer of yours will come here to a forum and leave feedback for you, I have many friends who are using Zendesk, and they are not happy with the removal of visitor list from Zendesk Chat. Please allow users to switch back from AW ASAP as a temporary measure.

The above message from @Arpan Nagdeve sounds very naive, if you guys are not serious about this issue you should be ready to see customers leaving the platform, It is harrowing for a business to change how you tweak your product, 

Thanks,
Prashanth

Hello Everyone, 
Thanks for sharing your valuable feedback on visitor list and how it's been used in the current state and form. I'm keeping the feedback as part of our backlog and we'll revisit this problem from Zendesk side.
Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases. Thank you again for your feedback and for being a valuable customer with Zendesk.