Feature requests: Custom organization fields in Views

Pianificati


Data ultimo post: 22 mar 2022

We would really like a custom organistation field to be available in Views. We do have custom fields for different organizations, and customer chains, so we keep those in order by doing custom org. fields. It would be nice to see a view based on these custom fields.

Is this in development? If not, it's a requested feature.

A little follow up for post:

 

https://support.zendesk.com/hc/en-us/community/posts/4408860864282-Can-I-create-a-ticket-view-based-on-a-custom-organization-field?input_string=Custom%20organization%20fields%20in%20Views


25

13

13 commenti

Ufficiale

image avatar

Salvador Vazquez

Zendesk Product Manager

Hey Jysk, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

We are thinking through how to show more related data and this is great feedback. I have added it to the backlog and will use this information as we have these conversations. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

0


+1

0


+1

 

0


+1 for us as well.  We'd like to capture this information on each ticket for reporting (which team, department is submitting).

0


+1 on this need, we use a customer Organization field to break down regions for example customer 1 is North America, customer 2 is APAC region etc. Would love to be able to make views based on regions that way. 

0


+1 need it.

0


Ufficiale

Hey Jysk, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

We are thinking through how to show more related data and this is great feedback. I have added it to the backlog and will use this information as we have these conversations. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

0


Would love this feature too! We're really making use of Organization custom fields and the views I need are far more complicated to make than they have to be. 

0


+1

0


Any news on this??

0


This is something my organisation would benefit from as well.

Looking forward to it being added at some point.

0


Accedi per aggiungere un commento.

Non hai trovato quello che cerchi?

Nuovo post