Agent Workspace: Macro Apply Button Placement

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Garegin Asatryan

Data ultimo post: 15 giu 2022

Hi!

We want to open a feature request to change the apply macros button to the middle instead of the corner of the page. As it used to be before Agent Workspace Migration. 

Thanks!
Garegin

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      Player Support Team

      Are there any updates on this ‘full layout customization’ thing?

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      JJ Miclat

      Hey Garegin Asatryan!

      Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons:

      • This enables us (from a design & implementation perspective) to enable agents to resize the width of their ticket fields panel so that they could see more ticket fields in view, whenever needed.
      • In the near-future, this will enable us (again from a design & implementation perspective) to provide admins full layout customization of the Zendesk ticket interface.

      Cheers,
      JJ

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