|Announced on||Rollout starts||Rollout ends|
|March 24, 2022||March 24, 2022||March 30, 2022|
Zendesk is pleased to announce that you can now resize or collapse the ticket properties panel in the Zendesk Agent Workspace. Instead of remaining at a fixed width, agents can now resize the panel to match their ticket management needs. This feature is particularly useful if you’re working on tickets with a lot of fields, or if you need a wider conversation pane. For details on how to resize the panel, read the article.
As part of this change, we’re also expanding the size of the ticket footer. See this Announcement for details.
Why is Zendesk making this change?
Ticket properties panel resizing is the next step in our journey to make the ticket interface adaptable to our customers’ needs. You can now resize both the ticket properties panel and the context panel in the Zendesk Agent Workspace.
What do I need to do?
You don’t need to do anything. For anyone who has the Zendesk Agent Workspace activated, your account will be updated automatically.