Announcing resizing the ticket properties panel

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  • Alfredo Navarro


    This looks like a nice feature to finalize the full agent customization of the workspace. One thing I am wondering, what is the strategy / logic for re-arranging fields when the space is sufficient to have more than one in a single line? based on the video, I can see that they move up to the previous line, but does this apply to any type of field? I am thinking that for text areas would make sense to just keep them always through the whole available space (so in 1 line), maybe the same for multi-select, since multiple options could be selected, or for the CC field.

    Regards, Alfredo

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Thank you, Zendesk! I've been waiting for this for years! Many of my Zendesk instances have long Org or field names and this change is truly welcome so we can expand to see field contents easily.

  • JJ Miclat
    Zendesk Product Manager

    Hey Alfredo Navarro

    Thanks for the feedback! That’s correct, the logic for rearranging all fields when the panel is widened to fit more than one column, is to have them move up to the previous line. So the ordering would be left-to-right, top-to-bottom. We’ll look into having vertically large fields, dynamically take up the space of multiple rows, so that no extra space is wasted.


  • Elena

    Is it possible to move the Apply macro field under the message box? It has become a bit inconvenient to search for templates now (you know looking down, then to the left, right, and down again). Thanks

  • Elena

    Hi! It would be really nice if the macros field is moved back under the message box cause now it overlaps fields on the left vertical bar where we have important information on the app, version, device, etc. Thanks.


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